Respuestas a tus preguntas frecuentes

Desde la realización y el seguimiento de tu pedido hasta la devolución de un artículo, te cubrimos. Si no encuentras lo que buscas aquí, contáctanos.

¿Dónde está mi pedido?

Nuestros proveedores de entrega ofrecen seguimiento de pedidos como estándar. Una vez que tu pedido sea enviado, recibirás información por correo electrónico sobre cómo rastrearlo.

¿Cómo devuelvo un artículo?

Por razones de salud y seguridad, no podemos devolver ni cambiar los juguetes y productos comprados a menos que estén defectuosos.

Política de devolución

¿Cuáles son mis opciones de envío?

Ofrecemos envío estándar gratuito en pedidos de $60+ (antes de impuestos y después de aplicar el código de cupón).

Envío estándar: $9.99. Entrega: 5-7 días hábiles
Envío acelerado: $19.99. Entrega: 3-5 días hábiles
Envío al segundo día: $29.99. Entrega: 2 días hábiles

¿Qué pasa si mi juguete no funciona?

Lamentamos que tengas problemas con tu nuevo juguete. Te recomendamos probar estos consejos:

Revisa las baterías. Asegúrate de que las baterías estén insertadas correctamente y que no haya un disco de plástico entre la conexión y la batería (esto se coloca para evitar que el juguete se encienda durante el tránsito). Además, algunos juguetes pueden agotar las baterías incluso cuando no se usan. Para evitar esto, saca las baterías cuando no uses tu juguete.
Si tu juguete es recargable, asegúrate de cargarlo durante el tiempo recomendado.

Si nada de esto resuelve tu problema, contáctanos para obtener más ayuda.

Preguntas frecuentes sobre la entrega

There are many different delivery options available for you to choose from. We offer free shipping on orders $60+ (before tax and after the coupon code is applied). Otherwise, standard shipping is $9.99. Expedited shipping is $19.99, and second-day shipping is $29.99. When placing your order, you will always be able to see all the delivery options and costs before completing it.

We deliver exclusively in the US.

If you're not home when your package is delivered, and the mail person cannot leave the parcel in a safe place, you will receive an email explaining the next steps or a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. When picking up your order, don't forget to take the delivery notification and some photo ID registered to your delivery address.

Preguntas frecuentes sobre privacidad y seguridad

Absolutely. At Hyko, we care about your privacy and security. To learn more about our website security and privacy policies, visit
https://hyko.com/privacy-policy/

Our privacy policy protects our customers and us regarding the use of personal data and what we do to keep your data safe. To learn more about our privacy policies, visit https://hyko.com/privacy-policy/

Hyko will not sell your data to a third party. We only use your data for marketing purposes of our own. To learn more about our Terms and Conditions, visit https://hyko.com/terms-and-conditions/

Preguntas frecuentes sobre pedidos y pagos

At Hyko, we want to make things easy for you. To order online, simply add it to your cart and go through the ordering process. Once the order is ready, you will receive an email with your order summary.

For your convenience, we offer different payment options. You can pay your order by debit card, credit card, or PayPal. We accept Visa, MasterCard, American Express, and more.

In most cases, your order is processed and shipped the same day, so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.If you need help with your order, contact us at info@hyko.com.

Preguntas frecuentes sobre el sistema de cupones

We appreciate our customers, which is why we offer coupons starting at 18%. If you have a coupon, you will be able to enter your code on the checkout page.

On certain groups of products, you can get up to 78% off!

We offer special coupons and discounts on special dates such as Christmas and/or other holidays.

Preguntas frecuentes sobre el sistema de recompensas

To join the reward program, all you have to do is create an account with us using your email address.

With our reward programs, you earn points with each purchase. After earning 50000 points, you can get 10% off one item. With more points, you get bigger discounts.

You can redeem your points during checkout.

Preguntas frecuentes sobre el envío

Absolutely. For next-day shipping, we recommend selecting FedEx 2nd next-day shipping. When checking out, you can choose the shipping method that works better for you and also see an estimated delivery rate.

We currently deliver exclusively to the US.